Return Policy
We want you to love your purchase from The Porch. If you’re not completely satisfied, we offer a 14-day return window from the date of delivery for a full refund to your original payment method.
Eligibility for Returns
To be eligible for a return, your item must be in the same condition as when you received it: unworn and with all tags attached.
To start a return, you can contact us at contact@theporchbrand.com or click here to start a return
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return, and let you know when the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve authorized a return, please reach out to us at contact@theporchbrand.com